Terms & Conditions

EV Doctor is an electric-vehicle service and repair workshop in Rajajinagar, Bengaluru. We service major Indian EV brands including Ola, Ather, and others, and we specialise in battery diagnostics and repair for electric two-wheelers.

We are not an authorised service centre for any specific OEM unless explicitly stated for that brand. We are an independent workshop.

• We accept service requests by phone call and WhatsApp at +91 96110 99511, and walk-ins at the workshop.
• We give an honest current waiting time when you call. Slots are first-come-first-served unless we have specifically committed an appointment time to you.
• A walk-in or call does not by itself create a binding service contract. The contract is formed when we accept your vehicle for diagnosis or repair and you accept our estimate.

• For most jobs, we offer a diagnosis before quoting. A applicable diagnosis fee, told to you before we begin may apply. We will tell you the fee before we begin.
• After diagnosis we share an estimate covering parts, labour, and the expected time. Estimates are valid for 7 days from the date issued.
• We will not begin paid work without your verbal or written approval of the estimate.
• If, during the work, we discover a separate or larger issue that materially changes the cost, we will pause and call you for fresh approval before proceeding.

• Prices are in Indian Rupees (₹) and inclusive of applicable GST.
• We may ask for a deposit to order parts, especially OEM batteries or controllers procured for your specific vehicle. Deposits paid for parts that have been ordered or fitted are non-refundable.
• Payment is due before the vehicle leaves the workshop, unless we have specifically agreed otherwise in writing.
• We accept cash, UPI, and bank transfer. We do not store your payment details.
• For invoices in the name of a company or for GST input credit, please share your GSTIN at the time of billing — we cannot regenerate invoices later for tax reasons.

• We use OEM, OEM-equivalent, or reputable third-party parts, and we will tell you which category applies to your job.
• Workmanship warranty: We warrant the labour we performed for 30 days from the date of service. If the same issue we just fixed recurs within 30 days due to our work, we will re-do it at no labour cost.
• Parts warranty:Parts carry the manufacturer’s warranty that came with them, which we pass through to you. We are not the manufacturer and cannot give you a warranty longer than the one the manufacturer gave us.
• Battery warranty: Repaired or refurbished battery packs carry a warranty of 3 months on workmanship; no warranty on individual cells unless explicitly stated on your invoice. New OEM battery packs follow the OEM warranty.
• Customer-supplied parts: if you bring your own part for us to fit, we will fit it, but we do notwarrant that part — only the labour of fitting it.
• The warranty is void if, after our service, the vehicle is opened up or worked on by anyone else, or if it is used in a way that obviously caused new damage (accident, water immersion, unauthorised modification).

• You agree to pick up your vehicle within 7 days of our intimation that the work is complete.
• After this, we may charge a daily storage fee, communicated to you when applicable.
• A vehicle left at our premises for more than 90 days after work-completion intimation, despite repeated reminders, will be treated as abandoned. We reserve the right to dispose of an abandoned vehicle in accordance with the Sale of Goods Act, 1930, after giving final written notice and recovering our dues from the proceeds.
• We are not responsible for any personal items left inside the vehicle (helmets, documents, electronics, etc.). Please remove personal belongings before handing over the vehicle.

We will perform the service with reasonable skill and care, using diagnostic methods and parts appropriate for your vehicle.

We are not liable for:

• Pre-existing damageto your vehicle that was present when you handed it over (we note visible damage at intake — please verify).
• Wear and tear unrelated to the job you brought us, even if discovered during service.
• Indirect or consequential losses— for example, loss of earnings if you couldn’t use the vehicle for a few days, or loss of opportunity.
• Force majeure— events beyond our reasonable control such as power outages affecting battery test rigs, supplier delays for OEM parts, strikes, lockdowns, fire, flood, or government action.

Our total liability for any single service to a single customer is limited to the amount you paid us for that specific service.

Nothing in this section limits any liability that cannot be limited under Indian law (for example, liability for death or personal injury caused by our negligence, or liability under the Consumer Protection Act, 2019).

• We may take photographs or short videos of your vehicle and the issue we are working on for our internal records and diagnosis. This is part of normal service.
• We will onlypost your vehicle on our Instagram, YouTube, or LinkedIn after we ask you and you say yes. If you’d prefer we don’t, just tell us — there is no penalty for declining.
• By default, we blur or crop the registration number on any vehicle posted publicly.
• If a photo or video featuring your vehicle is already on our social media and you want it taken down, send us a message — we will remove it within 7 working days.

You agree that:

• The vehicle you bring to us is yours, or you have the owner’s permission to authorise service on it.
• The information you give us about the vehicle and the issue is accurate to the best of your knowledge.
• You will produce the Registration Certificate (RC) or other proof of ownership if we ask, particularly for major work like battery replacement.
• You will not ask us to perform any modification that is illegal under the Motor Vehicles Act, 1988 or the Central Motor Vehicles Rules, 1989 (for example, tampering with speed governors on regulated vehicles).

How we handle your personal information is described in our Privacy Policy. By using our services you also agree to that Privacy Policy.

We may update these Terms from time to time. The “Last updated” date at the top reflects the current version. For ongoing services, the version of the Terms in effect on the date your service was accepted will continue to apply to that specific service.

• These Terms and any service we perform for you are governed by the laws of India.
• The courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or our services.
• Before approaching a court, please raise your concern with us first — we genuinely want to fix it.

We will acknowledge your complaint within 3 working days and aim to resolve it within 30 days.

If you are not satisfied with our resolution, you may approach the National Consumer Helpline (1915 / consumerhelpline.gov.in) or the appropriate consumer forum under the Consumer Protection Act, 2019.